Frequently Asked Questions (FAQs)
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To place an order, simply browse our website, select the items you'd like to purchase, and add them to your cart. Then, proceed to checkout and follow the prompts to complete your order securely.
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We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express).
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
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We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 14 days of receipt for a refund or exchange. Please review our full return policy here!
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Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund.
A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.
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Our website, www.giantkookie.com, takes your privacy and security seriously. This Privacy Policy explains how we handle your personal information when you use our site.
Information We Collect
When you visit www.giantkookie.com, we may collect certain information about you, including:
Personal Information: Such as your name, email address, shipping address, billing address, and phone number, which you provide when placing an order or creating an account.
Payment Information: Such as your credit card details or other payment information, which you provide when making a purchase.
Browsing Information: Such as your IP address, browser type, device type, and other technical information collected automatically when you visit our website.
Cookies: We may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website.
How We Use Your Information
We may use the information we collect from you for the following purposes:
To process and fulfill your orders, including shipping products to your address and providing customer support.
To communicate with you about your orders, account status, and promotional offers.
To improve our website and enhance your browsing experience.
To prevent fraud and ensure the security of our website and your personal information.
To comply with legal obligations and enforce our Terms of Service.
Information Sharing and Disclosure
We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. We may also share your information with law enforcement agencies or other third parties when required by law or to protect our rights, property, or safety.
Data Security
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices and Rights
You have the right to access, update, or delete your personal information at any time by logging into your account or contacting us directly. You may also choose to opt out of receiving promotional communications from us by following the instructions provided in those communications.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates or changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@giantkookie.com
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Welcome to giantkookie.com!
These Terms of Use govern your use of our website, including all features and functionalities provided by Giant Kookie, LLC. ("we," "us," or "our").
By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, then you may not access the website.
1. Use of the Website
1.1. You must be at least 18 years old to use our website or have permission from a parent or legal guardian.
1.2. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the website by any third party.
1.3. You agree not to engage in any activity that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.
2. User Accounts
2.1. In order to access certain features of the website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.2. You agree to provide accurate and complete information when creating your account and to update your information promptly if it changes.
2.3. We reserve the right to suspend or terminate your account at any time and for any reason, including if we suspect that you have violated these Terms of Use.
3. Intellectual Property
3.1. All content, trademarks, logos, and other intellectual property displayed on the website are the property of Giant Kookie, LLC. or its licensors and are protected by copyright and other intellectual property laws.
3.2. You may not use, reproduce, modify, distribute, or publicly display any of the content on the website without the prior written consent of Giant Kookie, LLC..
4. Purchases
4.1. Any purchases made through our website are subject to our Terms of Sale, which are hereby incorporated by reference.
4.2. We reserve the right to refuse or cancel any order for any reason at any time.
5. Limitation of Liability
5.1. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the website and your use thereof. We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the website.
6. Governing Law
6.1. These Terms of Use shall be governed by and construed in accordance with the laws of Commonwealth of Pennsylvania, United States, without regard to its conflict of law principles.
7. Changes to the Terms
7.1. We reserve the right to modify or update these Terms of Use at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new Terms of Use.
8. Contact Us
8.1. If you have any questions about these Terms of Use, please contact us at infor@giantkookie.com